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You can also reach us directly at:
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Frequently asked questions

Our team aims to send a first response within 4 business hours during Mon–Fri, 8:00am–6:00pm EST. For urgent issues please mark your ticket priority as High or Urgent so it is escalated immediately.
Check your spam or junk folder for an email from seth.macdonald_support001@office365licensingsupport.com. Add this address to your safe senders list. If it is not in spam, resubmit your ticket or email us directly.
Include your Microsoft 365 tenant domain, the affected user email addresses, a description of the issue including any error codes, and the date the problem started. Screenshots or log files as attachments are also very helpful.
Yes. Simply reply to the confirmation email you received when you submitted your ticket. All replies are threaded to your original case so nothing is lost.
High priority is for issues significantly impacting productivity but where a workaround exists. Urgent is for complete outages or issues blocking your entire organization with no workaround available.